IT Support Process

Do you know why most managed IT approaches fail? We do.

IT SUPPORT PROCESS

Reach out to our team of experts for fast, reliable resolutions to all of your IT issues.

Information technology should always be pushing you forward – never holding you back. When you’re struggling with hardware or dealing with an issue that you just don’t understand, our team of skilled and reliable technicians is eager to answer questions and resolve your issues.

Don’t let problems that are out of your control diminish your productivity and keep you from
serving clients – get the fast, reliable support you need from the IT professionals at IT Freedom.

We provide several ways for you to get in touch, ensuring that no matter when you encounter an issue, you’re able to reach out however it’s most convenient for you.

Contact our team at info@itfreedom.com or (512) 351-4960.

SUPPORT PROCESS

SUPPORT PROCESS

We provide several ways for you to get in touch, ensuring that no matter when you encounter an issue, you’re able to reach out however it’s most convenient for you.

  • Support Ticket

    Our clients are able to get help how they want: open a ticket via email, our web portal, or by phone.

  • Notification

    You’re notified as soon as your ticket is processed – we let you know exactly how your problem is being addressed and the steps we’re taking to get you back on track.

  • Web Portal

    Our web portal is available 24/7 and offers the ability to open tickets and check their status using any web browser.

For urgent issues, give us a call—our average hold time is 8 seconds, and that’s time to talk to a real, live, Austin-based tech that can help you with your problem then and there!

With reliable support that provides multiple ways to get in touch, our team is here to remove obstacles, overcome issues, and ensure that your livelihood is never compromised by outside forces.

Get in touch with IT Freedom to learn more about our support processes as well as the proactive and comprehensive measures we take to keep your business safe.

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