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Mandatory 10-digit dialing is coming to Austin next Saturday, June 1st, in conjunction with Austin’s new 737 area code. Even when you’re dialing another 512-area number from your existing 512-area number, you will now have to dial the full number, including area code.

Now would be a good time to make sure that you’ve updated any 7-digit phone numbers programmed into your business phone or phone system to 10 digits. Here are a few things to check:

  • Fax machines: Do you have any 7-digit speed-dial numbers programmed into your fax machines?
  • Auto-attendant: If your phone system uses an auto-attendant (“Press 1 for Sales”, etc.) or has any other logic that forwards to an external phone number, make sure it’s 10 digits.
  • Call forwarding: If your desktop phone supports call-forwarding to an external number, like your cell phone, make sure you’re using the 10-digit format for it.
  • Address book: Of course, don’t forget to update your email and/or smartphone contacts to 10 digit numbers.

Most of these items are easy fixes, and you can correct them on-the-fly if you are unable to connect when you use them. But a few of them, like having 7-digit logic in your phone system, may go unnoticed unless your caller is courteous enough to notify you of the problem. So a little testing after June 1st would be good.

For our existing IT Freedom Voice service customers, we have used 10-digit dialing in all of our dial-plan programming from day one, so we have the second bullet above covered for you. For the other items that are end-user specific, I’d recommend giving your staff a heads-up.

Regards,
Carey