Advanced Tools and Applications

Blocking Incoming Calls

If there's a number that you don't want to answer calls from, you can send their calls straight to voicemail. You'll still have record of their calls and any voicemail they leave.

1. If you don't know their number, write it down from their caller ID that shows up on your phone.
2. Press the Directories button.
3. Select 1. Contact Directory.
4. Press the Add soft-button.
5. Use the down-arrow key to move to the Contact field.
6. Enter the phone number into field. It almost always must be the full 10-digit number, with each component separated by a space, for example 512 555 7004. If the number you enter doesn't exactly match the caller ID, your phone won't block the calls. See How do I enter a blank space on my phone below, if necessary.
7. Use the down-arrow key to move to the Auto Reject field.
8. Press the right-arrow (or left-arrow) key to change the value to Enabled.
9. Press the Save soft-key.
10. Press the Exit soft-button twice.

Call Parking

This feature allows you to place a call on hold, hang up, and then resume the call from another phone.

To park a call you've just received on your phone:

1. Press Transfer.
2. Dial *PARK (*7275).
3. Press Send.
4. Listen for the park extension, for example, 101. This is the 'parking spot' that your call will be placed in.
5. Press Transfer again to finish.
6. Go to any other phone in the office.
7. Dial the park extension from above, for example 101. You're now connected to the caller again.

Temporary Main-Office-Number Greeting

IT Freedom Voice customers have a special facility enabled so they can easily manage temporary greetings for the main number or main menu, and thus for the entire company. This feature is handy for unexpected events such as office closures due to inclement weather, holiday, and the like.

Here are step by step instructions:

1. Dial a number to access your Phrase Management System (see your IT Liaison for the number)
2. Enter the password (again, see your IT Liaison for the password)
3. Enter the code for Temporary Greeting Management (see your IT Liaison for the code)
4. Follow the prompts to either record the temporary greeting, or to remove it.

NOTE: If you partially record a greeting, then hang up, it will still "take". If you change your mind and decide not to record the greeting, you must re-enter the system (as above) and follow the voice prompts to delete it.

Buddy List

Adding "Buddies" allows you to monitor a person's extension on your phone to see if they're currently on a call. This function is particularly good for assistants or receptionists who tend to transfer calls a bit more than a typical use.

How do I add a buddy?

1. Press Directories.
2. Select Contact Directory.
3. Press the More soft key.
4. Press the Add soft key.
5. Enter the First name (and Last name if you wish). Use the arrow keys to move up and down.
6. Enter the extension, for example 7004.
7. Scroll down until you see Watch Buddy: Disabled.
8. Press the right or left arrow and change to Enabled.
9. Select Save, then Exit all the way out.
10. Now you should see a little tab on the left side of the display with the name you set. It will display a special icon if that phone is in use.

How do I tell when my buddies are on their phones?

The icon next to your buddy will go from being a person icon to a circle with a horizontal line through it when your buddy is on a call.

How many buddies can I have?

This is dependent on how many lines you have, and how many blank slots you have on your phone screen. If you'd like more buddies than the number you can display on your screen, you can add more under the Buddy soft key, and monitor them through that menu.

How Do I Enter a Blank Space on My Phone?

1. If necessary, press the 1/A/a soft key until the top line of the display shows either (a/Ascii) or (A/Ascii).
2. Press the 0 (zero) key three times.
3. Press the 1/A/a soft key, if necessary, to cycle to the next type of character you wish to enter.