Testimonials

Surgient has been an IT Freedom customer for about 14 months. During this time IT Freedom has consistently provided superior customer service with depth and breadth of technical knowledge. IT Freedom handles 20+ Surgient contacts per week, mostly through the Help Desk. I have never had a complaint concerning slow response or poor issue resolution. Initially, my users expressed joyful surprise at the speedy resolution of long-standing issues. They have quickly become educated to expect prompt, courteous, and knowledgeable responses – and have not been disappointed.

IT Freedom technicians act as if they are part of our corporate team. They consider our corporate culture and work to minimize business disruptions while maintaining 100% IT functionality. We appreciate not only IT Freedom’s considerable technical expertise, but also it’s obvious consideration of our people and our business.

- Don DeMoss, Controller, Surgient

IT Freedom truly handles each customer with care. From training, to rollout, to pricing and budgeting, they take the time to answer to every detail. They’ve exceeded my every expectation!

- Rachel Muir, Executive Director, Mothers' Milk Bank at Austin

I just wanted to shoot you a quick email to toot Kevin's horn. He has been such a great help and support for us here. He has a great positive and helpful attitude which is very refreshing. He is such a pleasure to have as our IT go to guy. He is always there for us when we need him. :-)

- Caryn, Staff Accountant

If ya'll get any more awesome, Santa is going to get a new gig! Thanks!

- Lynne, Business Manager

Chris Harrison has been walking around [here] quietly and efficiently fixing things. He is knowledgeable, courteous, and exhibits a genuine desire to help people, be they senior developers or marketing interns. Chris is an excellent representative for IT Freedom and for our move to outsourced IT. Thanks for assigning him to [us].

- Don, Controller

It's easy to take our computer and internet technology for granted and to expect that it will always be there when we need it. But, this would not be the case if it weren't for the service we get from IT Freedom. I can't think of a time since you started serving us that you haven't always gone out of your way to make things happen. This includes the almost seamless move from one office to another and your working in the wee hours of this morning to have everything back on line after the power outage.

Many Thanks!

- David, Principal Engineer

Since we are in the service business too, something we try to remember is that when a business relationship is going along with no 'bumps in the road' it's easy for both parties to take it for granted - but when some issue arises (technical problem, failure to communicate, etc) there is the possibility that either 1) the relationship will suffer or fail, or 2) the relationship will become even stronger due to the trust that is built as we work together with our client to resolve the issue.

It seems like our relationship with IT Freedom keeps going for 'door number 2', which is terrific. We appreciate the service and support, and thank you again for working so hard to ensure that our transition to our new space in Austin was as hassle-free as possible.

- Joe, President

Matt has been doing a great job keeping up with our needs. Thanks for the help.

- Charles, Principal

Carey, thank you for attending our open house yesterday. IT Freedom did a stellar job in making the office move go very smoothly in regards to our computer system.

- Ron, Plant Manager

Hi Carey, I want to let you know how much I appreciate Chris's hard work and efforts. He is always pleasant and gets the job done. I'm really glad Chris and IT Freedom are on our team. Thanks.

- Lee, Medical Practice Administrator

Thank you Carey. I hope you understand how much I appreciate your help with this and the new building. If I have not said that - Thank you."

- Mark, Internet Business Unit Manager

Corey, [I] tested internally and externally - everything is working fine. Thanks for the quick response.

- Joyce, Principal

Awesome job on the DRP (Disaster Recovery Planning) testing yesterday! Thanks!

- Brant, Database Administrator

Thank you so much for all of your hard work. You make our lives soooooooooooooooooooooo much easier and we DO appreciate it!!!!

- Geri, Office Manager

I just want to say thanks to Cody for hanging in there on this Xerox issue. Due to your and Cyndi's perseverance, we were able to get our new replacement Xerox up and operational on Friday afternoon instead of having to wait for an additional Xerox tech to come onsite Monday morning (which is a horrible time to deal with stuff like this) and do things correctly. Our Xerox techs here in Austin seem to do pretty well, but the Houston techs have definitely left something to be desired. Thanks!

- Joyce, Principal

Yancy, All in my AVPN world is working perfect this morning; mail, access to network files, and even some improved speed in completing remote tasks.

Appreciate your persistence and follow through in implementing a no hassle work around to this difficult problem!"

- Dan, Chief Financial Officer

[Cody,] Thank you so much for your hard work on Theos 3,4, and 5. We were able to get T4 out and working in exactly 5 weeks. T3 and 5 will be on the road this week. That is phenomenal. I know it took a lot of work.

- Marsha, Director of Operations

Beth, ... I wanted to take a minute to THANK YOU so much for your utmost professional and kind support you have given me. It is always such a pleasure to speak to you.

- Tara, Attorney

Hey Mariela-... Kevin is great! He has always shown up when I expect him and follows through on everything I've asked him to do or take care of. Thanks for asking!

- Wanza, Director of Operations