Consolidated Helpdesk

One Number. Any Issue.

Wouldn't it be great to have a single phone number that you or your staff could call for any and all technical issues?

Now you do. Our consolidated Helpdesk provides a first point of contact for all of your technical support issues, whatever the source: computer hardware, software, peripherals, your local network, or your Internet connection. Just call the Helpdesk, and we'll take it from there. You and your staff can stay focused on your work.

Live Help. No Waiting.

When you call the Helpdesk during business hours, you'll get a live response every time. No voicemail, no callbacks that never happen. We answer virtually every call to the Helpdesk-- 95% of them, to be specific -- within 30 seconds.

And all of our Helpdesk technicians are experienced and technically savvy -- nobody runs "interference" for them. So in all likelihood your issue will be resolved by the person who takes your call. And if not, our technicians have direct access to our senior technical staff, so they can pull in the resources they need to get your issue resolved as quickly as possible.

Remote Access. Fast Response.

We have secure, remote access to all of our customer networks and computers, so when anybody calls in with a problem, we can get on their computer immediately to troubleshoot many problems, install software, administer users and groups, and so on. We can address the majority of Helpdesk calls in this manner, avoiding the delay and expense of an on-site visit.

On Call 24x7.

After hours, we remain on call 24x7 for urgent issues. Just call the regular Helpdesk number and leave a voicemail. Our on-call technician will call you back within 30 minutes. Guaranteed.